The purpose of the On-line Reservation Services is the Reservation of a room in Hotel MAHARAJA THE ROYAL RESORT. THE USE OF THESE SERVICES PRESUPPOSES FULL AND UNCONDITIONAL ACCEPTANCE AND THE VALIDITY OF EACH AND EVERY ONE OF THE GENERAL TERMS AND/OR CONDITIONS (WHICH SHALL BE DEEMED TO BE AUTOMATICALLY INCORPORATED IN THE AGREEMENT ENTERED INTO WITH Hotel WITHOUT THEIR WRITTEN TRANSCRIPTION THEREIN BEING NECESSARY) INCLUDED IN THE LATEST UPDATED VERSION OF THESE GENERAL TERMS AND/OR CONDITIONS.
Whenever user makes use of the service, he or she will receive confirmation by email including the information that user’s purchase order is in the process of being confirmed. If user is a consumer, once the amount corresponding to the Reservation has been charged, it will receive an email confirming the reservation, which will act as proof of the reservation. The reservation is confirmed and guaranteed all night long with a credit card. If the client fails to show up without prior notice, the first night’s stay will be charged (GST included).
Maharaja The Royal Resort we endeavour to provide our guests outstanding services and experiences in our hotels and luxury residences around the world. We value your business and your faith in us in delivering you a superior level of service.
We recognise that privacy is important to our guests, and hence Maharaja The Royal Resort Privacy Policy explains our practices regarding personal information we collect when you visit our hotels, restaurants, bars, our website, when you fill up a form and become member of our loyalty programmes.
This Web site does not collect, save, or store any personal information from visitors that simply browse this Web site, unless you voluntarily and intentionally provide it to us. We do not collect personal information without your knowledge or consent. Any personal information that is requested on our Web site is necessary to perform a particular service, such as processing your reservation, enrolling you in Hotel MAHARAJA THE ROYAL RESORT. We request personal information from you to process online reservations. You must provide contact information (such as name, mailing address, telephone number and email address) as well as financial information (such as credit/debit card number and expiration date, etc.) for us to process your reservation. This information is used for billing purposes and to reserve a room. If there is a problem with a reservation, the information provided will also allow us to contact you.
Please make reservations via telephone or book online to assure room availability. A deposit is required to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation.
Rates may change without notice and may vary for special events except for confirmed reservation (deposit taken).
Normal occupancy is two people per room. Additional person (if room size permits) is extra chargeable.
To confirm your reservations, a deposit equal to a minimum of one night’s room rate, or 50% of the entire stay’s Whichever is more is must for confirm reservation. We accept American Express, Maestro, Visa, and MasterCard. For alternate arrangements, please contact the Hotel. For Corporate reservations secured by a company credit card, the deposit requirement may be waived at the discretion of the Hotel. Please inquire before making a reservation. Group bookings of four or more rooms requires a 30-day cancellation notice for return of the deposit.
Cancellation and Early Checkout Policy
Should your plans change, be sure to inform within the following guidelines for a refund of your deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation does not meet guidelines, the deposit will be retained.
For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation cannot be rebooked. If unsure of the policy, contact the hotel for clarification.
Please note a multiple room reservation is added together for the total of “reserved nights”. For example, two rooms reserved for four nights would be 8 reserved nights. For this example, the 8 reserved night’s cancellation period is 14 days.
Reserved Nights | Cancellation prior to arrival |
1 | 48 hours |
2-6 | 7 days |
7 | 14 days |
No refund is initiated for booking cancellation prior to 2days of arrival date or No show.
10% of total booking amount would be refunded for booking cancellation 10days prior to arrival date.
80% of total booking amount would be refunded for booking cancellation done more than 15 days prior to date of arrival
In case a reservation that you make is not confirmed, we will not charge you anything on your credit/debit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.
Check In is at 12 Noon
Standard check in time is 12:00 Noon. For late arrivals, please call for instructions on the procedure for arrival after 12:00 Noon
Early check-in and check-out is possible on availability only available by prior arrangement only. Each is subject to an additional Rs.750
We require 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request. Modifications made less than 7 days before original arrival date may be liable for the fees because of the late modification of Rs.500
Child (2-6 years) can stay free of charge with parents using existing beds. No free extra bed (or rollaway) and no meal is provided for a child in normal cases. The child’s breakfast till 6 years is complimentary and above that normal menu charges will be applied.
In case that you require the extra bed for your child (2-5 years old), the third person’s rate applies which you must select “3 adults” instead of 2 adults and 1 child in the reservation form. Once you reserve under the rate for 3 adults, you will also get 3 breakfasts, unless stated otherwise.
Non-arrival to the Hotel (No Show)
If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels, and you will be charged the cost of the whole reservation.
If you fail to check in on the first date but continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto cancelled, and no refund will be issued.
Shorten Stay (Early check-out)
Shorten stay is subject to whole period charge whether you stay the whole period. If you know that you are changing your plan, please contact us as early as possible to minimize the charge by the hotel.
Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only.
In case that there is an accessibility request (i.e., wheelchair accessible room), please contact us before submitting the reservation.
At the time the reservation is confirmed, we issue a confirmation number and voucher that you can print out from email received through the website.
It is very important to present the confirmation voucher to the hotel upon arrival. Failure to produce the confirmation at check-in may result in the hotel not honouring your reservation or failing to trace the record.
It is important for you to know that whenever you provide us with personal details or credit/debit card information, it is secure. Your credit card number, name, address, and telephone number are protected by the latest security technology. Upon checkout, your credit card information is directly transferred to the bank and securely tested.
